Frequently Asked Questions and Answers
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it’s on its way!
Delivery Time = Processing time + Shipping time
- Processing Time: 10 – 15 business days (in regular seasons) or more, depending on holiday seasons.
- Standard Shipping: 7 – 10 business days (in regular seasons) or more depending on holiday seasons.
- International Shipping: 1 – 4 weeks (in regular seasons) or more depending on holiday seasons.
Note: We process orders on business days, Monday through Friday, Eastern Standard-Times. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Tracking numbers can take 01 – 03 business days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. Please contact the shipping carrier if the tracking number is still not working within a few days.
Since we have several different warehouses worldwide, not all items are stored in one place. When you order multiple items at a time, each item will be shipped out separately. So you will probably receive one item before the next. Don’t panic if you don’t receive all of your items at once…they will get to you! 🙂
What type of payments do you accept?
We only accept payment via Paypal.
When will my card be charged?
Just after your order has been successfully placed.
We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mailbox or doorstep.
Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived in your destination country.
Please contact our Customer Service for further assistance at: [email protected]. We are not responsible for any stolen packages.